Welcome to ivorycurve.shop. We are committed to providing our Spanish customers with a safe and reliable shopping experience. If you are not satisfied with your purchase of a home decor vase, we will provide a return and refund service according to the following policy.
Please read this policy carefully before submitting your return request.
I. Return Period
Customers can apply for a return within 30 days of receiving the goods. Orders placed after 30 days will no longer be accepted for no-reason returns (except for quality issues, which will be handled according to the actual situation).
II. Return Conditions
To ensure a smooth return, please meet the following conditions:
The goods are unused, undamaged, and in their original condition.
The goods packaging is intact (including outer packaging, labels, and accessories).
Valid order information or proof of purchase can be provided.
If the goods are damaged by human error, show signs of use, or have severely missing packaging, it may affect the processing of your return request.
III. Refund Process
Once we receive and inspect the returned goods, we will initiate the refund process:
Refund will be processed after confirming that the return meets the conditions.
Refunds will be credited to your account within 3 days of approval.
The original payment method will be used as the refund return channel.
IV. Refund Instructions
Whether shipping costs will be refunded depends on the specific order details and the reason for return.
Returns due to personal reasons (such as dislike, incorrect size, etc.) may not include the original shipping costs.
For returns due to quality issues, we will bear the relevant costs (handled according to the actual situation).
V. Non-Returnable Items
Returns may not be supported in the following situations:
Returns exceeding the 30-day return period
Used or damaged goods
Returned in non-original packaging or with missing accessories
Unauthorized returns
VI. Return Application Method
To apply for a return, please contact us through the following methods:
Email: Arian.Diaz@ivorycurve.shop
Phone: 695067622
Please provide your order number, a description of the problem, and relevant photos so that we can process your request quickly.
VII. Company Information
Company Name: Arian Diaz
Website Domain: ivorycurve.shop
Address: TravelÃa del Plazaola, Rotxapea, NA, 31014
Customer Service Email: Arian.Diaz@ivorycurve.shop
Contact Number: 695067622
We are committed to providing you with high-quality home decor vases and a satisfying shopping experience. Thank you for your continued support. Due to ongoing losses, we are unfortunately forced to clear out our inventory at a loss.